An international restaurant and retail chain, serving millions of customers globally, sought to optimize its end-to-end business operations. With rapid growth, the client aimed to automate workflows and undergo digital transformation for increased transparency, control, operational efficiency, and cost-effectiveness.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
The client faced a myriad of operational challenges that hindered the seamless flow of their business processes. Managing a substantial volume of orders spanning diverse business verticals proved to be a complex task. Lengthy turnaround times in order fulfillment added to the intricacies, coupled with inefficient inventory planning and purchase processes susceptible to last-minute order changes.
The absence of insightful data led to ad hoc purchases, resulting in kitchen wastage and a lack of precision in demand forecasting. The challenge was exacerbated by the absence of integrated information systems, hampering the client’s ability to analyze profitability effectively. Inefficiencies in the delivery process not only impacted customer satisfaction but also posed risks to customer retention. Moreover, improper stock management practices further contributed to issues of shortages and surpluses within the business.
These multifaceted challenges necessitated a strategic and comprehensive solution to bring about operational efficiency and sustainable growth.
What we did
We’ve crafted an advanced solution with our Integrated Restaurant Management System, a comprehensive software suite that seamlessly oversees the entire spectrum of restaurant business operations. From front-end sales to kitchen operations, inventory management, planning, and delivery, our system digitizes the entire process for unparalleled ease and efficiency.
Advanced Demand Forecasting – Operating on a cloud-based integrated platform, our restaurant management system empowers the client to automate and streamline data, centralizing information for optimized operational decision-making. The system offers advanced demand forecasting capabilities, providing a nuanced understanding of seasonal demands and market trends, and enabling proactive preparation for upcoming surges or declines.
Real-Time Inventory Visibility and Control – In addition, the on-cloud integrated restaurant management suite ensures real-time visibility and control over inventory. With instant access to opening and closing reports, tracking stock availability, consumption, and requirements becomes effortless. This functionality aids in maintaining accurate inventory information, recording supplier details and recipes, and digitizing purchasing records, including invoices and receipts for streamlined bookkeeping.
Automated Stock Requirement Notification – The system further enhances operational efficiency through automated stock requirement notifications. Centralized data facilitates seamless lot/batch tracking, offering better control over raw material wastage and significantly reducing inventory carrying costs.
Detailed Financial Transactions and Analysis – The detailed financial transactions and analysis feature provides invaluable insights into revenue generation per item. This analysis aids in identifying top-performing menu items, allowing for better pricing strategies and differentiation of slow-moving stock items. By scrutinizing ingredients and quantities in each dish, the system supports informed decision-making for pricing and distinguishes the least-selling stock items.
The Results
- Inventory wastage reduced by 35%
- Order turnaround time reduced to 15 minutes
- Cost per dish reduced by 20%
- On-time deliveries increased customer satisfaction
